House of Wittelsbach Product Policies & Legal Notices
If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at service@tswittelsbach.com or 715-764-1011. If you'd like an immediate answer, you might be able to find the information you're looking for below.
Product Availability and Pricing
Our products are always available, since we produce them ourselves. If there is an overwhelming volume of purchases our shipping date may slip. House of Wittelsbach will contact you immediately to inform you of any shipping delays.
Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at service@tswittelsbach.com or 715-764-1011.
Ring Size
Due to shank details these rings are not resizable. Correct sizing is the customer’s responsibility. You must make sure of correct sizing before ordering.
Custom Jewelry
Custom jewelry is available. Please contact House of Wittelsbach at service@tswittelsbach.com of call 715-764-1011.
Payment Methods
Credit cards: Use your PayPal, American Express, Visa, MasterCard, or Discover card.
Gift Certifacate Policies
For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate. If you do not wish to use a credit card to redeem your gift certificate, call customer service at 800-242-2728.
Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. House of Wittelsbach is not responsible for lost or stolen gift certificates. At any time, you can view your gift certificate balance.
House of Wittelsbach gift certificates are redeemable only at www.tswittelsbach.com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail (does not apply to California or where prohibited by law).
Shipments Are Insured
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all House of Wittelsbach orders over $750, regardless of any signature waivers you may have with FedEx.
Alternate Shipping Addresses
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
International Shipments
We will ship orders under $10,000 to APO and FPO addresses via USPS priority mail.
Saturday Delivery
If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service, available in the vast majority of US cities, is subject to availability. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you. If you're interested in these services, call 715-764-1011 to speak to a consultant.
Sales Tax
Currently, sales tax is only collected on orders shipped to addresses in the state of Wisconsin.
Sales and Price Reductions
At House of Wittelsbach, we always offer the best value by providing the lowest possible price. All our prices are final.
Returns
Due to the threat of internet fraud, we cannot return your money. House of Wittelsbach will provide you a store credit. The product must be returned within 15 days of receiving it in the same condition that it was received in. Read the details of our 15-Day Returns Policy.
Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please call one of our expert consultants at 715-764-1011 and we would be happy to help you make your choice.
Information on Our Web Site
At House of Wittelsbach, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item.
On the House of Wittelsbach Web site, we display the dimensions of our products.
Legal Notices
Under no circumstances shall House of Wittelsbach be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our consultants at service@tswittelsbach.com or 715-764-1011.